I have an issue with a bill from O2. I've put an end to my O2 contract and I've been disconnected on May 15. Since then, I obviously don't have access to any O2 services. Today, I received an email regarding my bill for May and the amount for the airtime plan is very high (£87), very different from what I normally pay (£16). Unfortunately, I don't have access to My O2 to check this bill. Indeed, I need to enter a code sent by message on my former UK number while I don't receive messages anymore, neither can I call O2 service. I assume that there is a mistake somewhere...
I am desperately trying to reach O2 without any success. Moreover, I left the UK, making difficult for me to call.
Could someone explain to me how to solve this issue?
Solved! Go to Solution.
Track usage, upgrade and get support with the My O2 appDownload My O2