Cancellation of contract and Bill Issue

[Laura331]

Hi there, 

I have an issue with a bill from O2. I've put an end to my O2 contract and I've been disconnected on May 15. Since then, I obviously don't have access to any O2 services. Today, I received an email regarding my bill for May and the amount for the airtime plan is very high (£87), very different from what I normally pay (£16). Unfortunately, I don't have access to My O2 to check this bill. Indeed, I need to enter a code sent by message on my former UK number while I don't receive messages anymore, neither can I call O2 service. I assume that there is a mistake somewhere...

I am desperately trying to reach O2 without any success. Moreover, I left the UK, making difficult for me to call. 

Could someone explain to me how to solve this issue? 

[Cleoriff · Accepted solution]

Hi @Laura331 

You need to contact O2 to sort this out. All numbers are in this guide. You could also use Skype (in the guide as well)

Guide: Coronavirus Community Help and Support 

[Laura331]

Thanks so much for this information! 

[Cleoriff]

You're welcome @Laura331