Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay Monthly

Reply
Anonymous
Posts: 0
Accepted Solution

Cancellation notice period

My contract has ended as of today and I'd like to cancel/switch provider immediately.

 

On the "Cancelling your O2 Contract" page it says:

 

If you cancel before your contract has ended, we'll need 30 days' notice, and you may have to pay a charge.

 

This implies that if you cancel after your contract has ended, then no notice is required.

 

Is this correct?

 

Thanks

Posts: 16,454
Topics: 297
Kudos: 1,856
Ideas: 6
Solutions: 1,316
Registered: ‎13-08-2008

Re: Cancellation notice period

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/td-p/566774

 

If you are wanting to keep your number then get the pac code and give it to new provider .

When it swaps o2 will generate a final bill (may be a credit) so leave your dd in place until you get a zero bill from o2.

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Posts: 116,617
Topics: 573
Solutions: 16,170
Registered: ‎04-04-2012

Re: Cancellation notice period

Once contract is complete you can leave at anytime.
You will still he billed for any usage since your last bill.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 29: Intuitive
Posts: 1,285
Registered: ‎02-07-2013

Re: Cancellation notice period

@Anonymous If you are not taking your number with you then you will need to give O2 notice to close your account (currently this notice period is 30 days), so unless you are taking your number with you you will need to give 30 days notice to close completely.

O2 operate on a 30 day rolling contract once your 24 month agreement is up.