cancel
Showing results for 
Search instead for 
Did you mean: 

Cancellation fees - seriously forgot I'd taken out a new O2 contract

Sievebrain
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:
I took a contract out over online chat at the end of November then due to my memory completely forgot and changed my provider (within a couple of weeks). I don't know how I did that but somehow I managed it!
I ported the number over to gifgaff. I then received a bill from o2, having seriously absolutely no clue what it was for I contracted O2 & it transpired that I had Indeed taken out a new contract. I can't port the number back according to O2 and I can't move the contract to another O2 number
Ideas anyone?
Message 1 of 6
1,622 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Anonymous
Not applicable

Ouch, is all I can say.

View solution in original post

Message 3 of 6
1,602 Views
5 REPLIES 5

MI5
Level 94: Supreme
  • 144206 Posts
  • 634 Topics
  • 27635 Solutions
Registered:

@Sievebrain 

The contract was terminated when you ported the number.

Your only choice now is to pay the final bill.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 6
1,614 Views

Anonymous
Not applicable

Ouch, is all I can say.

Message 3 of 6
1,603 Views

jonsie
Level 94: Supreme
  • 93188 Posts
  • 609 Topics
  • 6967 Solutions
Registered:

Sievebrain
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:
I know!
Message 5 of 6
1,596 Views

Sievebrain
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:
How annoying...
Message 6 of 6
1,594 Views