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Level 1: Joiner
Posts: 3
Registered: ‎02-01-2020
Accepted Solution

Cancellation fees - seriously forgot I'd taken out a new O2 contract

I took a contract out over online chat at the end of November then due to my memory completely forgot and changed my provider (within a couple of weeks). I don't know how I did that but somehow I managed it!
I ported the number over to gifgaff. I then received a bill from o2, having seriously absolutely no clue what it was for I contracted O2 & it transpired that I had Indeed taken out a new contract. I can't port the number back according to O2 and I can't move the contract to another O2 number
Ideas anyone?
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Posts: 94,806
Topics: 543
Solutions: 12,028
Registered: ‎04-04-2012

Re: Cancellation fees - seriously forgot I'd taken out a new O2 contract

@Sievebrain 

The contract was terminated when you ported the number.

Your only choice now is to pay the final bill.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 11: Motivator
Posts: 536
Registered: ‎27-05-2019

Re: Cancellation fees - seriously forgot I'd taken out a new O2 contract

Ouch, is all I can say.

Current tech used:
Nokia 5 on giffgaff, Core i7 9700F PC with Win 10 Pro. Apple Mac Mini late 2014 with Core i5 running 10.15
Home Internet Connection: Zen Internet Fibre To The Premises Full Fibre 2 76 Mbps Down/18 Mbps up (upgraded for homeworking),
I don't work for O2 but have an interest in networks (including mobile) and IT (which is how I earn my living)
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Posts: 75,420
Topics: 559
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Registered: ‎04-01-2009

Re: Cancellation fees - seriously forgot I'd taken out a new O2 contract

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Level 1: Joiner
Posts: 3
Registered: ‎02-01-2020

Re: Cancellation fees - seriously forgot I'd taken out a new O2 contract

I know!
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Level 1: Joiner
Posts: 3
Registered: ‎02-01-2020

Re: Cancellation fees - seriously forgot I'd taken out a new O2 contract

How annoying...