Cancellation early

[Kirstie2]

So I requested a pac code for my new SIM card, will that automatically cancel my contract with o2 or do I need to do something?
Also, I still have a final amount to pay for it, if I do not have a direct debit how do I go about this?

[Bambino]

@Kirstie2 See this guide: https://community.o2.co.uk/t5/How-to-Guides/Cancelling-your-contract-An-updated-guide/ba-p/1234852

If you need to speak to customer service, all available numbers can be found here: Guide: Coronavirus Community Help and Support 

[MI5]

@Kirstie2 

Just requesting a PAC won't do anything.

Your account will only close when you give the PAC to another network and they port in your number. 

Your final bill will have to be paid on the phone to customer service or in store if yours is open.

[Marjo]

Hi @Kirstie2 , hope you got all the information you needed about cancelling your contract. Let us know if you need any further advice though anytime.