cancel
Showing results for 
Search instead for 
Did you mean: 

Cancellation confirmation

lauren_34
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I cancelled my contract with o2 last night via phone after paying off my device. However, I've received no confirmation. I've looked on all of the guides online and there is no information about how to request confirmation and speaking to someone on the o2 helpline is next to impossible, not least because I don't have a phone currently and have to borrow someone elses until my next one arrives. I can't travel to a store until the weekend - please can someone suggest how I go about accessing a confirmation? I don't want to be charged for services I haven't used.

Message 1 of 4
69 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 120724 Posts
  • 605 Topics
  • 18184 Solutions
Registered:

You'll need to call again then @lauren_34 

Guide: Cancelling Your Contract 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 4 of 4
49 Views
3 REPLIES 3

MI5
Level 94: Supreme
  • 120724 Posts
  • 605 Topics
  • 18184 Solutions
Registered:

@lauren_34 

Check if you can still login or access data in your MyO2 https://mymobile.o2.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 4
66 Views

lauren_34
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Yep, I can still access this and all info looks as it did before I cancelled.

Message 3 of 4
59 Views

MI5
Level 94: Supreme
  • 120724 Posts
  • 605 Topics
  • 18184 Solutions
Registered:

You'll need to call again then @lauren_34 

Guide: Cancelling Your Contract 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 4 of 4
50 Views