This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Cancellation at end of contract

Go to solution
Andyb1
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎10-03-2019 14:22

on ‎10-03-2019 14:22

Ended my contract for both mobiles for the 3/3/19 and bought a £10 pay&go bundle, only to find I’m being charged airtime for both even though I cannot afford it, spoke and said it was, what do I do?24 months has ended and both phones have been paid for
Message 1 of 3
931 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
  • 147001 Posts
  • 636 Topics
  • 28265 Solutions
Registered:

on ‎10-03-2019 14:24

on ‎10-03-2019 14:24

@Andyb1 the correct way to cancel is here otherwise your contracts will roll on a 30 day basis https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 3
927 Views
0 Kudos
2 REPLIES 2

Go to solution
MI5
Level 94: Supreme
  • 147001 Posts
  • 636 Topics
  • 28265 Solutions
Registered:

on ‎10-03-2019 14:24

on ‎10-03-2019 14:24

@Andyb1 the correct way to cancel is here otherwise your contracts will roll on a 30 day basis https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 3
928 Views
0 Kudos

Go to solution
EmilieT
Former Staff
  • 5434 Posts
  • 304 Topics
  • 65 Solutions
Registered:

on ‎11-03-2019 09:19

on ‎11-03-2019 09:19

Hey @Andyb1 , did you get a chance to read through the guide above? Has it helped you understand what went wrong or do you need any further help?

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
signature

Message 3 of 3
716 Views
0 Kudos
Top Kudoed Authors
View All
Top