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Cancellation at end of contract

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Andyb1
Level 1: Joiner
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on ‎10-03-2019 14:22

on ‎10-03-2019 14:22

Ended my contract for both mobiles for the 3/3/19 and bought a £10 pay&go bundle, only to find I’m being charged airtime for both even though I cannot afford it, spoke and said it was, what do I do?24 months has ended and both phones have been paid for
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MI5
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on ‎10-03-2019 14:24

on ‎10-03-2019 14:24

@Andyb1 the correct way to cancel is here otherwise your contracts will roll on a 30 day basis https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151931 Posts
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  • 28862 Solutions
Registered:

on ‎10-03-2019 14:24

on ‎10-03-2019 14:24

@Andyb1 the correct way to cancel is here otherwise your contracts will roll on a 30 day basis https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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EmilieT
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on ‎11-03-2019 09:19

on ‎11-03-2019 09:19

Hey @Andyb1 , did you get a chance to read through the guide above? Has it helped you understand what went wrong or do you need any further help?

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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