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Canceling contract

Leigh3
Level 1: Joiner
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Hi there

I upgraded my phone on carphone warehouse and stayed on o2 but the SIM swap hasn't worked and I've got two contracts on the goinstead of one which should be my upgrade!! The contract is In My partners name but I pay the bill. How do I sort this problem out.

Many thanks
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MI5
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Hi @Leigh3

You need to call 202 and cancel the old contract (actually your partner does as it's in their name).
If you want to keep the old number, ask customer service to migrate the number to your new contract, which will immediately cancel the old one and generate the final bill.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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Leigh3
Level 1: Joiner
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9:23 PM
Hi there

I upgraded my phone on carphone warehouse and stayed on o2 but the SIM swap hasn't worked and I've got two contracts on the goinstead of one which should be my upgrade!! The contract is In My partners name but I pay the bill. How do I sort this problem out.

Many thanks
Message 2 of 5
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MI5
Level 94: Supreme
  • 143451 Posts
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  • 27490 Solutions
Registered:

Hi @Leigh3

You need to call 202 and cancel the old contract (actually your partner does as it's in their name).
If you want to keep the old number, ask customer service to migrate the number to your new contract, which will immediately cancel the old one and generate the final bill.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 3 of 5
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Cleoriff
Level 94: Supreme
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Hi @Leigh3 You need to contact customer services to sort this out for you

8.8.30am is the best time to call

https://www.o2.co.uk/contactus

Veritas Numquam Perit

Girl in a jacket
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Marjo
Former Staff
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Did you manage to sort this out with customer service in the end @Leigh3? Please do let us know if you get stuck or if everything got sorted for you. slight_smile

Message 5 of 5
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