Solved: Canceling an Upgrade

Anonymous · ‎14-12-2015

Hi,

I upgraded my contract on Wednesday 9th December via Carphone Warehouse. Part of the upgrade was moving from 3g to 4g.

However, we have since found that the 4g coverage with 02 is non-existent in our area (Whitworth, Lancashire, OL12 8).

What are my rights (if any) around cancelling an upgrade?

MI5 · ‎14-12-2015

You can cancel within 14 days for no reason but as 4g is free it wouldn't be a reason to cancel otherwise.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎14-12-2015

You can cancel within 14 days for no reason but as 4g is free it wouldn't be a reason to cancel otherwise.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Bambino · ‎14-12-2015

As @MI5 has said, you can get 4G in other areas, so if you're not at home all the time you'd be able to avail yourself of 4G when you can get a signal. In any event, as you did the upgrade through Carphone Warehouse, if you did want to cancel you'd have to go through them.

I DO NOT WORK FOR O2

MI5 · ‎14-12-2015

Just take it back and tell them you have changed your mind.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

Canceling an Upgrade

Transfer account

VAT BILL

When is my contract ending

Cracked screen

Top up