Canceling an Upgrade

[Anonymous]

Hi,

I upgraded my contract on Wednesday 9th December via Carphone Warehouse.   Part of the upgrade was moving from 3g to 4g.

However, we have since found that the 4g coverage with 02 is non-existent in our area (Whitworth, Lancashire, OL12 8).

What are my rights (if any) around cancelling an upgrade?

[MI5 · Accepted solution]

You can cancel within 14 days for no reason but as 4g is free it wouldn't be a reason to cancel otherwise.

[Bambino]

As @MI5 has said, you can get 4G in other areas, so if you're not at home all the time you'd be able to avail yourself of 4G when you can get a signal. In any event, as you did the upgrade through Carphone Warehouse, if you did want to cancel you'd have to go through them.

[MI5]

Just take it back and tell them you have changed your mind.