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Level 1: Joiner
Posts: 1
Registered: ‎19-04-2018
Accepted Solution

Cancelation

Hi guys. How do I cancel my monthly payments. I have paid off my plan and i am being direct debited for a phone that I no longer have. I moved to Australia.
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Posts: 98,880
Topics: 546
Solutions: 12,457
Registered: ‎04-04-2012

Re: Cancelation

How to cancel here https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/hig...
If you have paid the device off you will still be getting charged for the airtime which is free to cancel now but you must speak to customer service and give 30 days notice.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Former Staff
Posts: 5,426
Registered: ‎18-04-2018

Re: Cancelation

Welcome to the forum @Penny3 slight smile Did you make any progress with this since you last posted?

 

 

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