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[Dal]

I am trying to call customer service for so long one lady answer phone she put me through next team for so long I need to hang the call why is customer service so poor 😠

[Dal]

All I want to do sent back the device

[Dal]

All I need a address where I can sent it

[MI5 · Accepted solution]

@Dal 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.