on 22-12-2013 01:17
on 22-12-2013 01:17
Solved! Go to Solution.
on 22-12-2013 23:50
on 22-12-2013 23:50
on 22-12-2013 02:10
on 22-12-2013 08:09
Hi,
As jonsie has said.
We feel your frustration but please take a step back and calm down just a little.
Give them another call to see if anything else can be offered or contact them via e mail https://www.o2.co.uk/apps/help/help. A loan phone could be offered a perhaps a completely different choice of handset {this is rare but has happened in the past}
You can if you wish make your complaint official here if your calls or e mail yield no results..... http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref%28User%29:str%28Mob...
Take care.
on 22-12-2013 09:03
on 22-12-2013 09:03
on 22-12-2013 10:40
on 22-12-2013 10:40
22-12-2013 10:56 - edited 22-12-2013 11:00
Hi and you're welcome.
MI5 is definitely your man who can.
I know what you mean about using a smartphone and then having to use what's known as a 'dumb down' phone.
I'm sure O2 will supply you with a replacement as soon as one becomes available.
Look at it this way at least o2 offer a loan phone for a 'returnable' deposit.
If your adamant about moving networks via paying off the remaining part of your contract and asking for a PAC Code then please ensure your alternative network offers good stable signal where you live, work and commute.
Do this by obtaining payg sims for the ones that interest you and use them for a week or so.
If the phones your using is locked then unlock for free here https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=unlocking&case=Handset%20Unlocking%20Form
Useful Links.
on 22-12-2013 11:03 - last edited on 24-12-2013 10:44 by BrendonM
Instead of paying £185 to get out of your contract have you considered phonehero? You could buy a Galaxy S3 Grade A handset for around the same price. So then you would have a almost new replacement and when o2 and you their replacement you will have a back up in case things go wrong in the future.
Tech can go wrong from time to time. If that is of interest have a look at phonehero. They are promising delivery before xmas for orders placed today. They have a good range of unlocked handsets.
on 22-12-2013 11:19
Another alternative is CEX which is a highstreet shop I often visit to buy phones etc from too.
on 22-12-2013 11:25
on 22-12-2013 11:25
Regarding O2 fulfilling their end of the contract, I would suggest that you read your contract and see what is says about repairs/replacements.
on 22-12-2013 11:47
on 22-12-2013 11:47