on 02-10-2014 20:35
on 02-10-2014 20:36
It's been a problem for a long time. It was so completely useless that I initially assumed it was a settings problem and went through various processes with O2 CS, including having the SIM changed. I also thought it was just a local problem, which didn't bother me too much as I use Wifi at home, but the more I travelled around the more I discovered that O2 data was poor in many areas. By the time I was through all that it was out of the cooling off period, and during that period they do like to 'resolve the problem' rather than have you jump ship.
I was with Orange / EE for 13 years ... and now I wish I'd never left them.
I'll update the thread in due course.
on 02-10-2014 20:41
on 03-10-2014 08:39
I can fully relate to this as I joined O2 3 months ago and dont get 3G most places.
Firstly make a formal complaint via the link below. Point out they are in breach of their T's & C's mainly all of section 2.2
They offered to cancel my contract if i returned the handset.
If i kept the handset, they offered me a vast discount on my remaining line rental (works out less than what the handsets worth!!)