Cancel upgrade

[Anonymous]

Does anyone know how long it takes for a cancelled order to be processed? I phoned and cancelled my upgrade for an iPhone 5 yesterday. I went to my local O2 shop this morning as they have stock but was unable to upgrade as my order was not showing as cancelled! Orders are shown on the computer immediately so i dont understand why cancellations take so long to process. A wasted journey and poor customer service. 

[Anonymous]

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@Anonymous wrote:

Its the the lack of transparency which has annoyed me. I explained to the customer advisor that I was going to a store today and she didn't advise me that it may not be processed in time to allow me to upgrade in store today. Also the web site stating the iPhone 5 is in stock when it's obviously not. Poor customer relations as they are not giving the full facts to allow an informed decision to be made by the customer. Oh we'll, fingers crossed it will be sorted tomorrow.

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Did you say you was going to take out a new contract at O2 or an upgrade?
See an advisor can only give you advice on the information they are given. I also think it is terrible to slate a customer service advisor without them being able to give there side of the conversation.

[Anonymous]

ok you are entitled to your opinion. I can only give my side of the story. All I would like is an upgrade on my phone.  Given the delay on online delivery of the iPhone 5 and availability in my local store I thought it would be more straightforward than it turned out to be. My question was answered in the first reply and you have turned this into something it didn't need to be.

[Anonymous]

No, I am just trying to point out to other customers be them new or old that unless all the information is forthcoming that most times the original post is somewhat misleading. 

My point proven with yours.

[Anonymous]

The only point you have proved with me is that you are quite argumentative! play not playing your game so goodnight.

[Anonymous]

How have I been argumentative? 

I have asked you questions and responded to the answers you have given. 

I am sorry you did not get the new toy you wanted due to you cancelling a upgrade and trying to take out a new one the next day.