Cancel upgrade

[Anonymous]

Does anyone know how long it takes for a cancelled order to be processed? I phoned and cancelled my upgrade for an iPhone 5 yesterday. I went to my local O2 shop this morning as they have stock but was unable to upgrade as my order was not showing as cancelled! Orders are shown on the computer immediately so i dont understand why cancellations take so long to process. A wasted journey and poor customer service. 

[Anonymous · Accepted solution]

I think it takes up to 24-48 hours to be processed

[Anonymous]

Thanks. Just wish they had told me that when I cancelled as it would have saved me a wasted journey.

[Anonymous]

no problem, glad i could assist you

[Anonymous]

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@Anonymous wrote:

Thanks. Just wish they had told me that when I cancelled as it would have saved me a wasted journey.

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Did you ask them?

[Anonymous]

No I didn't ask as I thought "that's it cancelled" meant it was cancelled and not that it would take a couple of days.

[Anonymous]

ahh maybe next time double check with the advisor & make sure it is cancelled

[Anonymous]

Ok..so when they say "that's it cancelled" I should ask them to clarify what cancelled means. Thats useful to know for any future dealings I have with them. Thanks for the advice. 

[Anonymous]

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@Anonymous wrote:

Ok..so when they say "that's it cancelled" I should ask them to clarify what cancelled means. Thats useful to know for any future dealings I have with them. Thanks for the advice. 

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Show me a contract agreement where there is a not a period of time for the cancellation to take effect especially over a weekend.

[Anonymous]

Its the the lack of transparency which has annoyed me. I explained to the customer advisor that I was going to a store today and she didn't advise me that it may not be processed in time to allow me to upgrade in store today. Also the web site stating the iPhone 5 is in stock when it's obviously not. Poor customer relations as they are not giving the full facts to allow an informed decision to be made by the customer. Oh we'll, fingers crossed it will be sorted tomorrow.