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Cancel tariff but continue to pay device plan

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Meganne
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on ‎22-06-2021 22:41

on ‎22-06-2021 22:41

Hi I’ve had to move back to Australia and unable to call customer services.
I am wanting to cancel my tariff but am unable to pay the full amount left on my device.
So I’m just wanting to know what exactly I can do? I also have credits which I need explained aswell. Thankyou
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Cleoriff
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‎22-06-2021 22:46 - edited ‎22-06-2021 22:47

‎22-06-2021 22:46 - edited ‎22-06-2021 22:47

@Meganne 

Your only option re cancelling is to pay your device off in full. Could you loan the money from anyone?

Guide: Cancelling Your Contract 

Edited to add, all info in this guide the contacting O2. Guide: Coronavirus Community Help and Support 

Veritas Numquam Perit

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Cleoriff
Level 94: Supreme
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‎22-06-2021 22:46 - edited ‎22-06-2021 22:47

‎22-06-2021 22:46 - edited ‎22-06-2021 22:47

@Meganne 

Your only option re cancelling is to pay your device off in full. Could you loan the money from anyone?

Guide: Cancelling Your Contract 

Edited to add, all info in this guide the contacting O2. Guide: Coronavirus Community Help and Support 

Veritas Numquam Perit

Girl in a jacket
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MI5
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on ‎22-06-2021 22:47

on ‎22-06-2021 22:47

@Meganne 

It's free to call customer service on your O2 phone from abroad http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Meganne
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on ‎23-06-2021 04:04

on ‎23-06-2021 04:04

Thankyou for your help!
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Cleoriff
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on ‎23-06-2021 07:34

on ‎23-06-2021 07:34

You're welcome @Meganne 

Veritas Numquam Perit

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MI5
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on ‎23-06-2021 07:43

on ‎23-06-2021 07:43

Good luck wink

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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