on 24-12-2018 12:29
Not sure if this is the right place posting this.
So I came to the UK from Australia for 12 months work placement in Jan 2018, I went in on Jan 18th and told them my situation and they sold me a 12 month contract telling me that after I had left to call them up to cancel my service.
I arrived back to Australia 2 days ago and have rung them up, they told me the earilest they could cancel my pay monthly contract would be the 25th/jan/19. But as I signed up on the jan 18th, would'nt that mean I would have to pay for a 13th month which I dont want. I orginally asked for a pay as you go number and they told me they could port my account to pay as you go in 3 businnes days, but when I told them I wouldnt be in the UK they told me it was not an option.
Pretty much I am paying 25GBP for my contract for this month when ive only used 3 days of it and I really dont want to be forced to pay another 25GBP for another month which I dont want nor am able to use in Australia, in fact this sim wont even be turned on. Do I have any options?
Solved! Go to Solution.
on 24-12-2018 13:50
on 24-12-2018 13:50
on 24-12-2018 13:51
on 24-12-2018 13:51
on 24-12-2018 22:15
on 24-12-2018 22:15
You were awfully mis-sold a contract in the first place given that you only used 200MB data. You needed to make this the basis of your complaint. Or maybe there was a misunderstanding somewhere. Even a 30 day contract would have needed the same notice so they haven't advised you fully initially.