on 12-09-2020 14:18
How do I cancel an order I placed online today,decided I don't need upgrade so want to cancel
on 12-09-2020 14:27
Try calling Guide: Coronavirus Community Help and Support
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
If not, you can cancel under change of mind policy