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mcb3
Level 1: Joiner
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on ‎08-12-2021 17:31

on ‎08-12-2021 17:31

Hi, today I ordered a phone on pay monthly contract. I paid £20 upfront and I got confirmation my order had gone through. I then received an email saying that at the moment the phone was out of stock but that I would receive an email when it was available. I have since changed my mind about this order and wonder how I would be able to cancel it before the device is sent out? 
thanks

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MI5
Level 94: Supreme
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on ‎08-12-2021 17:38

on ‎08-12-2021 17:38

@mcb3 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151920 Posts
  • 650 Topics
  • 28861 Solutions
Registered:

on ‎08-12-2021 17:38

on ‎08-12-2021 17:38

@mcb3 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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