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Cancel old contract

Alex42
Level 1: Joiner
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I would like to cancel my old phone but I can’t sign in because my old phone is broken so I can’t get the verification code

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Enlli
Level 68: Extraordinaire
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Ways to cancel

Guide: Cancelling Your Contract 

You can always put the SIM from the broken phone into another handset temporary to get the code

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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