Cancel o2 Contract

[tmt_xx]

Hello, I would like to cancel my monthly contract now that I have finished paying off my device plan. I was in the middle of doing this yesterday via Live Chat but then my WiFi cut out and I lost the conversation. My Live Chat is now not working so I am unable to know whether my contract has been cancelled. Please let me know how I can sort this out as I can't find an actual email address for o2 Customer Service. I am currently in South America so I cannot call Customer Services. Please send me an email address unless someone is able to help on here. Thanks. 

[Anonymous · Accepted solution]

@tmt_xx There is no email address for customer service. You will need to call them & cancel. Read these links

https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774

https://www.o2.co.uk/contactus

https://community.o2.co.uk/t5/How-to-Guides/How-to-get-your-PAC-2017-Update/ba-p/1052278

[Cleoriff]

Hi @tmt_xx

It's free to call from abroad using this number. Don't use live chat for this.

From abroad

+44 3448090202

Free†

[Bambino]

@tmt_xx If your WiFi is working again you can call customer service for free using Skype on +44800 032 1402

[Marjo]

Hi @tmt_xx, let us know how you're getting on with this and if you managed to contact customer service with the above help?

Sorry to hear that you wish to cancel. Is there anything specific that you feel O2 could improve on based on your experience? Please feel free to let us know - happy to pass on your feedback to the business.