Cancel new sim deal- Billed before sim arrives.

[Russ_90]

Hi everyone.

I can't get through to CS by any means at all.

How do I cancel a sim that hasn't arrived yet; they've billed me already though.

0GB/0 min/0texts... money please!

[jonsie · Accepted solution]

Ways to cancel here

Guide: Cancelling Your Contract 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

[Russ_90]

Thanks for getting back to me. I'll see how I get on. Not impressed so far. Everyone is busy! Cheers.

[jonsie]

Best of luck @Russ_90