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Cancel my monthly contract

Adrian8
Level 1: Joiner
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Hi,

 

I need to cancel my monthly contract. Every time I phone O2 it says my contract is run by a 3rd party and can't help me. There is no way to tell who that 3rd party is. Can you please help me?

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Enlli
Level 68: Extraordinaire
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We can't help here as we are customers and cannot access accounts.

I would have thought O2 would know who the 3rd Party is.

How long have you had the account?

Are you still in contract?

Try using the PAC method here and see what it returns

Guide: Cancelling Your Contract 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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Oxonian
Level 37: Blazing a Trail
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@Adrian8 

That's bizarre from O2. Did the PAC method suggested by @Enlli help you ? 

If not, it might be worth contacting O2 again, just in case a different customer advisor reaches a different conclusion. You might wish to call at 8.10am so as to get connected to a UK call centre as they often have more experienced advisors.  

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MI5
Level 94: Supreme
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@Adrian8 

Who did you agree your contract with?

Was it from a cold call from the likes of Aerial Direct or Plan.com?

If so, it will be a business account so you'll need to call 8002 for help.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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