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Level 1: Joiner
Posts: 1
Registered: ‎15-11-2019

Cancel my contract

Hi I am currently in asia and have no use to my sim only contract so could I please cancel my phone contract, but keep hold of my original number until I am home?
Level 21: Regular
Posts: 686
Registered: ‎04-04-2012

Re: Cancel my contract

@Chris2019 you will need to contact customer services, as per the guide here: https://community.o2.co.uk/t5/How-to-Guides/Cancelling-your-contract-An-updated-guide/ba-p/1234852

You will be liable for any termination costs

Also note if you cancel your contract your number will be ceased unless you move it to PAYG temporarily
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Samsung Note 10+ 5G|,, OnePlus 7 Pro (work phone), , Note 8, Nokia 8110 (New), iPad Pro


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I DONT WORK FOR O2 but am a G33K
Posts: 70,376
Topics: 548
Solutions: 3,428
Registered: ‎04-01-2009

Re: Cancel my contract

If you are sim only and on a monthly contract, your best option is to change to payandgo until you ate back in the UK. 

Call customer service 

Guide: How to find help & contact O2 

Former Staff
Posts: 5,405
Registered: ‎18-04-2018

Re: Cancel my contract

Hey @Chris2019, and welcome to the community Smiley Happy

 

All the info above should answer your question, but if you need anything else please do let us know!

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