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Anonymous
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Cancel my contract

I was 13 months in to a 24 month contract and I broke my phone (with no insurance). The contract was under my Grandmother's name and she paid off the outstanding amount owed for the handset (£250) and believed that, that contract was now over. I have opened up a new contract so it's under my name and not hers and I've just had an email to say last months bill wasn't paid for the airtime on my old number.

 

I can't speak to O2 as the account isn't in my name and they refuse to speak to me and my Grandmother doesn't understand what O2 are saying.

 

Can anyone help? I

Posts: 115,360
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Registered: ‎04-04-2012

Re: Cancel my contract

Only your Grandmother can sort this out with O2 or she can give them permission to talk to you after calling them.
Use cs on 202 when they are open.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 115,360
Topics: 571
Solutions: 15,770
Registered: ‎04-04-2012

Re: Cancel my contract

Opening times
Monday - Friday 08:00 - 21:00
Saturday 08:00 - 20:00
Sunday 08:00 - 18:00
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: Cancel my contract

Thanks for the response, but when she 'cancelled' the contract previously she asked if I could call separately to speak to O2, I know the passwords on the account and they said no, that's not possible. Is there anything I can do online? 

Posts: 115,360
Topics: 571
Solutions: 15,770
Registered: ‎04-04-2012

Re: Cancel my contract

You both need to be on the call together and after she passes security checks she can ask for you to speak to them.
I wouldn't recommend using the online chat for this issue.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: Cancel my contract

Thanks for your repy, but we live 50 miles away from each other so that isn't an option. Back to square one!

Posts: 98,441
Topics: 762
Registered: ‎14-01-2013

Re: Cancel my contract


@Anonymous wrote:

Thanks for your repy, but we live 50 miles away from each other so that isn't an option. Back to square one!


That will create a problem then...as said previously you will both need to be present when she calls...Smiley Sad

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Anonymous
Posts: 0

Re: Cancel my contract

Can the grandmother not call, give 'power of attorney' on the account to OP, and then when the call is completed the OP then phones?

Posts: 98,441
Topics: 762
Registered: ‎14-01-2013

Re: Cancel my contract


@Anonymous wrote:

Can the grandmother not call, give 'power of attorney' on the account to OP, and then when the call is completed the OP then phones?


As I understand it Phill....they both have to be present on a call to do this. CS need to speak to both parties involved?

*The Game Is On*

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Posts: 115,360
Topics: 571
Solutions: 15,770
Registered: ‎04-04-2012

Re: Cancel my contract

Maybe @Anonymous can advise?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)