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Cancel my contract

Chris2019
Level 1: Joiner
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Hi I am currently in asia and have no use to my sim only contract so could I please cancel my phone contract, but keep hold of my original number until I am home?
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madasaf1sh
Level 76: Forum Legend
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@Chris2019 you will need to contact customer services, as per the guide here: https://community.o2.co.uk/t5/How-to-Guides/Cancelling-your-contract-An-updated-guide/ba-p/1234852

You will be liable for any termination costs

Also note if you cancel your contract your number will be ceased unless you move it to PAYG temporarily
- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

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madasaf1sh
Level 76: Forum Legend
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@Chris2019 you will need to contact customer services, as per the guide here: https://community.o2.co.uk/t5/How-to-Guides/Cancelling-your-contract-An-updated-guide/ba-p/1234852

You will be liable for any termination costs

Also note if you cancel your contract your number will be ceased unless you move it to PAYG temporarily
- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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jonsie
Level 94: Supreme
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If you are sim only and on a monthly contract, your best option is to change to payandgo until you ate back in the UK. 

Call customer service 

Guide: How to find help & contact O2 

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EmilieT
Former Staff
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Hey @Chris2019, and welcome to the community slight_smile

 

All the info above should answer your question, but if you need anything else please do let us know!

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
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