Cancel my account

[foneman]

Hi - I have a SIM-only account where I pay a set amount monthly by Direct Debit for a certain amount of data, messages and hours. I would now like to leave O2 and will be obtaining a PAC code. Do I need to give notice to O2? Can I just leave? What happens to my Direct Debit?

Many thanks

[MI5 · Accepted solution]

@foneman 

You need to follow the cancellation process which will close down your account.

O2 will stop your DD when complete.

Guide: Cancelling Your Contract 

Guide: How to get your PAC [June 2021 Update] 

[PhoneChanger]

Once you use your PAC code it triggers the disconnection process for O2, and they will then create a 'final bill' so don't cancel your direct debit until after this has been done.

If you don't use a PAC then you will need to give 30 days notice to leave and keep your direct debit until any final charges have been paid

[MI5]

No notice period is required once the minimum term has been met.