Cancel my Pay Monthly plan

[AlanBishop]

Hello, 

I signed upto O2 around 3 weeks ago now, so I'm out of the initial 14 day cooling off period unfortunately, but would like to know if there's any possible way I can cancel the plan without receiving excess charges?

I haven't been at work for the last 3 weeks and signed up through a referral deal that I thought was too good to miss. On being back at work for the first time today, (I work on trains around the west Midlands and upto Liverpool etc), I've found I get literally no signal what so ever whilst on a train, and when it does return, not even enough to stream a song or radio station, even struggling to send WhatsApp messages. As I spend between 8 and 10 hours on trains a day, I literally cannot live with this, so was hoping there would be some way I would be able to cancel. Thank you in advance for any information shared. 

Alan

[MI5 · Accepted solution]

@AlanBishop 

You could try asking O2 but unlikely as you are outside of the 14 day policy for sim only tariffs.

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

[Bambino]

@AlanBishop If you're able to get this sorted out with O2 and are freed from your contract (which is doubtful but you never know unless you ask), it would be best for you to get Pay& Go sims from the other networks and see which one works best for you before you make a commitment to another contract.

[AlanBishop]

That's a really good idea, that hadn't even crossed my mind. Unfortunately the plan was to try the SIM during the allocated 14 days, but due to a family bereavement, I haven't been at work. 

I was just so glad to get away from Three, whose data connection had diminished to what I thought was unbearable, until I've used the O2 SIM on the trains today, and it's gone from nearly unbearable to completely unuseable, unfortunately. 

Thank you both for your replies. I have messaged O2 on the Facebook link in the first reply. I don't hold much faith though unfortunately, and fear I will be stuck. 

[MI5]

@AlanBishop 

If you get stuck with it there is a possible workaround.....

After 3 months, your MyO2 may say that you are eligible for an upgrade.

If so, see if it will let you upgrade to a 30 day sim only which means you can cancel it for free after the first 30 days.

[AlanBishop]

Thankfully I did manage to leave and get it confirmed that no exit charges would be placed onto my account.  I was told that this would be placed onto my file, although I would receive an automatically generated bill issued by recieving the PAC code and that when I do receive the final bill, just call up and the charges will be removed. 

So I received my final bill of £95.82 (already paid two £10 monthly payments), and contacted O2 to get this removed and now having difficulty, which I knew would happen! 

Is there anything I can do now, as the person I just spoke to had no idea about the removal of the exit charges and stated these are standard, and didn't acknowledge that it was meant to be stated on my file that they would be removed. 

Any suggestions would be again greatly appreciated. 

Thank you.