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Cancel monthly phone order

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IOWACHANG
Level 1: Joiner
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on ‎10-06-2022 12:41

on ‎10-06-2022 12:41

Hi，

 

I submitted and paid for the pay monthly phone order on the O2 official website before, but now I need to cancel this order, I can't find the relevant order information, and the status of this order in my bank is pending.

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MI5
Level 94: Supreme
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on ‎10-06-2022 12:59

on ‎10-06-2022 12:59

@IOWACHANG 

If the payment is pending it means O2 have not claimed the money so your application was probably declined.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 153234 Posts
  • 653 Topics
  • 29246 Solutions
Registered:

on ‎10-06-2022 12:59

on ‎10-06-2022 12:59

@IOWACHANG 

If the payment is pending it means O2 have not claimed the money so your application was probably declined.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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