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Cancel free trial

Roxy650
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I had 3 months free trial with 'Calm' app and i'm at the end and need to cancel it. As o2 are not taking calls unless urgent, how can I do this? It can only be cancelled via o2 via phonecall.
Message 1 of 9
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MI5
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@Roxy650 

Have you checked your account settings in the calm app?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 9
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jonsie
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You cancel it on the CALM website or on the app. No need to call.

 

Message 3 of 9
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Roxy650
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It keeps coming up 'You have an extra from o2 please call customer service from your o2 mobile to cancel subscription' If you've had the free trial via o2 then I presume you to cancel via them (o2) . Thank you though
Message 4 of 9
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Roxy650
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I have, it's telling me I have to cancel trial by ringing o2, thank you for replying though
Message 5 of 9
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MI5
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@Roxy650 

Try calling early morning around 8.00am.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 6 of 9
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Roxy650
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That's worth a try, i'll call in the morning, thank you
Message 7 of 9
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MI5
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Good luck.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 8 of 9
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jonsie
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Hope you get it cancelled ok.

Message 9 of 9
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