Solved: Re: Cancel current tariff

KarelBlaha · ‎30-09-2020

Hi I would like to be advised on how to cancel my current tariff as received better offer from competitors. Thank you, Karel

MI5 · ‎30-09-2020

@KarelBlaha

All you need to know here Guide: Cancelling Your Contract

and here Guide: How to get your PAC [June 2021 Update]

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5 · ‎30-09-2020

@KarelBlaha

All you need to know here Guide: Cancelling Your Contract

and here Guide: How to get your PAC [June 2021 Update]

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

gmarkj · ‎30-09-2020

If you want to take your number with you, you need to request and use your PAC code.
If you just want to cancel and do NOT want to take your number, you need to request and use a STAC code.
Both can be requested by sending a text.
How to do this is in the guide below:
https://community.o2.co.uk/t5/How-to-Guides/Cancelling-your-contract-An-updated-guide/ba-p/1234852

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

O2

Cancel current tariff

My latest bill

Change payment date

Sim swap

Changing Payment Date

Transfer account