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Cancel current tariff

KarelBlaha
Level 1: Joiner
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Hi I would like to be advised on how to cancel my current tariff as received better offer from competitors. Thank you, Karel
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MI5
Level 94: Supreme
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@KarelBlaha 

All you need to know here Guide: Cancelling Your Contract 

and here Guide: How to get your PAC [June 2021 Update] 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143442 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@KarelBlaha 

All you need to know here Guide: Cancelling Your Contract 

and here Guide: How to get your PAC [June 2021 Update] 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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gmarkj
Level 66: Unequalled
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Registered:
If you want to take your number with you, you need to request and use your PAC code.
If you just want to cancel and do NOT want to take your number, you need to request and use a STAC code.
Both can be requested by sending a text.
How to do this is in the guide below:
https://community.o2.co.uk/t5/How-to-Guides/Cancelling-your-contract-An-updated-guide/ba-p/1234852

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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