You need to talk to Payment Management who can help with that
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
Or Message them
Facebook (https://o2uk.co/O2CFB)
X (Twitter) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
