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Cancel contract

martatomas
Level 1: Joiner
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Hello, a problem is im come back tomorrow to my country and i want cancel my contract but i dont have card coz last year ago someone stole my Phone. Whole year I paid just a bills and I didnt use this card. How can I cancel contract without the card? And how much is for that?
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MI5
Level 94: Supreme
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You need to follow the guide here to cancel
https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
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You need to follow the guide here to cancel
https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Bambino
Level 84: Resplendent
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@martatomas Do you mean you don't have the sim card? Did you report the phone as stolen? Why have you waited all this time to ask about this? This is not customer service. You need to call them. https://www.o2.co.uk/contactus Do not use Live Chat. You need to sort this out before you leave.

I DO NOT WORK FOR O2



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Anonymous
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@martatomas You will not be able to cancel without the account information for this contract. Also this is not O2 you are talking to here. We are all customers here so will not have access to your account. You will need to contact customer service to see what you need to pay

 

https://www.o2.co.uk/contactus

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EmilieT
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Hi @martatomas, and welcome to the forum slight_smile I hope you found the info you needed in the replies above, but please do let us know if anything is still unclear!

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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