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Level 1: Joiner
Posts: 1
Registered: ‎11-09-2018
Accepted Solution

Cancel contract

Hello, a problem is im come back tomorrow to my country and i want cancel my contract but i dont have card coz last year ago someone stole my Phone. Whole year I paid just a bills and I didnt use this card. How can I cancel contract without the card? And how much is for that?
Posts: 88,159
Topics: 532
Solutions: 11,377
Registered: ‎04-04-2012

Re: Cancel contract

You need to follow the guide here to cancel
https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 63: Greatness Assured
Posts: 12,562
Registered: ‎31-03-2010

Re: Cancel contract

@martatomas Do you mean you don't have the sim card? Did you report the phone as stolen? Why have you waited all this time to ask about this? This is not customer service. You need to call them. https://www.o2.co.uk/contactus Do not use Live Chat. You need to sort this out before you leave.

I DO NOT WORK FOR O2

Anonymous
Posts: 0

Re: Cancel contract

@martatomas You will not be able to cancel without the account information for this contract. Also this is not O2 you are talking to here. We are all customers here so will not have access to your account. You will need to contact customer service to see what you need to pay

 

https://www.o2.co.uk/contactus

Community Manager
Posts: 5,337
Registered: ‎18-04-2018

Re: Cancel contract

Hi @martatomas, and welcome to the forum slight smile I hope you found the info you needed in the replies above, but please do let us know if anything is still unclear!

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