Cancel contract/webchat

[Ffffffffff]

Is the O2 webchat thing for real?! 
to start with why can’t I cancel my contract on my account and secondly why have a webchat that keeps disconnecting you after hanging around for half hour waiting for a real person?!

I'm very frustrated. 

[Ffffffffff]

Thanks for the reply, my word that sounds like a pain in the backside! Why on earth can you not just cancel online through your account?! This makes no sense whatsoever. I will never have anything to do with them again if they basically make it impossible for you to leave them. 

so if I get a sim, can I put it in any phone? my son has an old one that still works but he doesn’t use. 
thanks for your help. 

[Ffffffffff]

Hi, that is correct but I can’t seem to find anyway to contact them or any way to cancel, it’s insane! 

[pgn]

@Ffffffffff 

Customer Service Number Charges

From your O2 mobile	202	Free
From a landline	0344 809 0202	Standard UK rate
From abroad	+44 7860 980 202	Free†

Days Opening times

Monday - Friday	8am - 9pm
Saturday	8am - 8pm
Sunday	8am - 6pm

Platinum Customers Opening times

Monday - Friday	8am - 8pm
Saturday	9am - 6pm
Sunday	9am - 6pm

Upgrades Opening times

Monday - Friday	8am - 8pm
Saturday	8am - 8pm
Sunday	8am - 6pm

Retention Opening times

Monday - Friday	8am - 8pm
Saturday	8am - 8pm
Sunday	10am - 6pm

† Free from an O2 Pay Monthly mobile, other providers' charges may vary.

[MI5]

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@Ffffffffff wrote:

Hi, that is correct but I can’t seem to find anyway to contact them or any way to cancel, it’s insane! 

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I provided all contact details in the very first reply @Ffffffffff 

[pgn]

Horses and water 🤷

[Ffffffffff]

I know thank you, and I found all of that myself before I made a post but, as I said; chat doesn’t work, keeps disconnecting. Facebook message is greyed out so can’t message them. Phone call, apart from being on hold forever and keep getting cut off, when I do finally get to speak to someone they say they can’t help as I need to use a pac or stac code, which I don’t want or need!
This is why I made a post, not because I want to keep being given ways to contact them but because ALL of these avenues of contact are NOT helping me. 

[MI5]

Yet, unfortunately, as already said, there's nothing else that us, as customers, can do for you.

Customer services are just being awkward, so call again and be persistent.