Cancel contract for old phone

[bavdav]

I've been absent-mindedly continuing to pay for a contract which I haven't used in over 4 years.

I have lost the paperwork somewhere down the line and I'm wondering how to cancel the contract.

Should I just cancel the direct debit?

[MI5 · Accepted solution]

@bavdav 

No, donor just cancel direct debit.

Correct way to cancel is here https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774

[adamtemp64]

This guide should help https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/56677 @bavdav Do not cancel direct debit until final bill produced and paid 

[bavdav]

Really, I can't even just walk into a store, or call them?

[adamtemp64]

You can ring them as per the guide 

[MI5]

All info is in the guide.
You can go in store but they will need you to call customer services from their phone to confirm all your details.

[Bambino]

@bavdav If you cancel the Direct Debit, O2 will eventually send the debt collectors after you, and it will affect your credit rating, so that's not a wise idea. Follow the guide and cancel the contract using the correct process.

[dgilbert2]

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@Bambino wrote:

@bavdav If you cancel the Direct Debit, O2 will eventually send the debt collectors after you, and it will affect your credit rating, so that's not a wise idea. Follow the guide and cancel the contract using the correct process.

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I was getting concerned for this also, its covered now though.