Solved: Cancel contract due to poor connection

Shaunlee185 · ‎13-12-2021

Constantly on 1 bar of signal using a iPhone 12, can’t keep any calls going for longer than a few minutes, can’t contact o2 help so I’d like to cancel my contract effective immediately. Failure to do so I will go to trading standards for failure to actually keep up with the promises that had been made. In my contract it states in my area I will have good connection at all times, this is completely false.

MI5 · ‎13-12-2021

@Shaunlee185

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎13-12-2021

@Shaunlee185

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

Cancel contract due to poor connection

direct debit still running

help me please!!

Account closure

Not in my account

PAC code problems.