Cancel contract due to poor connection

[Shaunlee185]

Constantly on 1 bar of signal using a iPhone 12, can’t keep any calls going for longer than a few minutes, can’t contact o2 help so I’d like to cancel my contract effective immediately. Failure to do so I will go to trading standards for failure to actually keep up with the promises that had been made. In my contract it states in my area I will have good connection at all times, this is completely false. 

[MI5 · Accepted solution]

@Shaunlee185 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks