Cancel/change order

[Gareth90]

I upgraded online but its going to take ages for order to be delivered due to the colour. Other colours in stock but I seem to be going around in circles trying to cancel/change it online. Can someone help please?

[gmarkj]

I wouldn't believe that other colours are in stock @Gareth90 as o2 do not have a live stock system.
If you want to check, you can try calling customer services on the link below:
https://community.o2.co.uk/t5/Welcome-News/Our-latest-update-on-COVID-19-Coronavirus/m-p/1303464/hig

[Gareth90]

I've just checked online and the other colours are out of stock but white and navy are available for next day delivery. Cant seem to get through on phone

[Cleoriff · Accepted solution]

Hi @Gareth90 

You'll need to call O2.

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.