Solved: Cancel an unused extra line

Robb73 · ‎29-12-2020

Hi. I've added an extra line to my contract for my daughter to use, following advice from an O2 advisor to save me money. I gave my daughter a phone with the sim card only to find out her mother has already got one for her. There has been no use of the sim card and so can I cancel the sim?

MI5 · ‎29-12-2020

@Robb73

If within 14 days, yes.

https://www.o2.co.uk/help/device-and-sim-support/our-change-of-mind-policy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎29-12-2020

@Robb73

If within 14 days, yes.

https://www.o2.co.uk/help/device-and-sim-support/our-change-of-mind-policy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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