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Karel
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How i can cancel account online??
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Anonymous
Not applicable

Hi @Karel you need to contact customer service to cancel. You cannot do it online. Please read this guide

 

https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774

Message 2 of 11
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MI5
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If moving networks and wish to keep your number you will need a PAC https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-to-get-your-PAC-2017-Update/ba-p/1052278

and always a good idea to unlock your phone before leaving as it's free to do so https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-S...

Smiley Very Happy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 3 of 11
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Karel
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I try call there 4 times and style function this number..
Message 4 of 11
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Anonymous
Not applicable

@Karel Call 202 from your phone or phone from a landline numbers here in this link 

 

https://www.o2.co.uk/contactus

Message 5 of 11
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Marjo
Former Staff
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Hey @Karel, please do let us know if you managed to contact CS to cancel or if you get stuck.

May I ask if there's any specific reasons that you wish to cancel? Please do feel free to post your feedback here and we can pass it along, if you feel there's anything O2 could do to improve. slight_smile

 

Cheers guys for your advice @MI5 and @Anonymous. thumbsup

Message 6 of 11
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Karel
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Hi i wish cancel all what i have becouse i u take 600£ deposit and i didnt expect this so i try 3times call on o2 and everyone saying diferent things and also i was with mine friend in Perth store becouse he can speak more English like me and guy from there he basicly tell us ****** off u need do this online i think this is not right so im sorry but i cant keep this deal with u Thx
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MI5
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@Karelwrote:
Hi i wish cancel all what i have becouse i u take 600£ deposit and i didnt expect this so i try 3times call on o2 and everyone saying diferent things and also i was with mine friend in Perth store becouse he can speak more English like me and guy from there he basicly tell us ****** off u need do this online i think this is not right so im sorry but i cant keep this deal with u Thx

As said already, this is not o2 customer services and you cannot cancel online.

You need to call 202 from your o2 phone and talk to customer services.

If your English is not good enough, ask your friend to call with you, but you will need to give the answers to your security questions and give permission for them to speak on your behalf.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 8 of 11
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Karel
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Mine friend call 202 this day When i try this new deal and guy there say dont worry i undrestand Why u want cancel this and he say will 24hours and i will get mine money back and nothing for 2weeks so this is mine answer
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MI5
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All we can suggest is that you list all that you have been told in a complaint https://www.o2.co.uk/how-to-complain
Unfortunately, there is nothing we can do to help as we don't have any access to your account on the forum.
Best of luck in sorting this out.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 10 of 11
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