Cancel a pay monthly contract early and swap to a pay as you go

[Anonymous]

I need to end the 24 months contract and keep the same mobile number changing from a pay monthly to pay as you go one.
I'm not in UK in this moment but my sim is still there.
I already spoke with someone in your customer service and I know I have to pay a fee for ending the contract beforehand.
Please let me know how can I do to do that in the quickest way.
Thanks,
Mel

[Anonymous]

Hi,

We are all customers here like you.

Either ring the abroad tel number or how ever you spoke to them before or speak to o2 via the live chat option.

http://www.o2.co.uk/mobile/contactus

From abroad +44 7860 980 202 International rates

[Anonymous]

Hi,
I knew that, but the O2 chat doesn't work today and I needed to know if someone else had experience the same.
Tx,
Mel

[Anonymous]

How long will you be out of the country for Mele?

EDIT - Never mind, re-read it and saw your sim is in the UK.

[Anonymous]

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@Anonymous wrote:
Hi,
I knew that, but the O2 chat doesn't work today and I needed to know if someone else had experience the same.
Tx,
Mel

---

Ok Mel,

I would suggest you keep trying.

Live Chat is working for me.

[Bambino · Accepted solution]

You really should speak to someone rather than try to do this via Live Chat.

[Anonymous]

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@Bambino wrote:

You really should speak to someone rather than try to do this via Live Chat.

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^^^ This.

And I'd follow it up with snail mail preferably recorded.

Telefónica UK Limited
Correspondence Department

PO BOX 694

Winchester

SO23 5AP

[Anonymous]

Thanks guys, I appreciate.

I'm trying to have a live chat with someone in O2 staff..we'll see..

[Anonymous]

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@Anonymous wrote:

Thanks guys, I appreciate.

I'm trying to have a live chat with someone in O2 staff..we'll see..

---

You're welcome.

Hope all goes ok for you.

[Anonymous]

Good luck with live chat