on 11-05-2024 23:13
I have been a customer since 2005. Anyway I ordered a phone and iPad and changed my mind. Was transferred 8 times on phone but refused to cancel as I already signed contract. Delivery is Wednesday why can’t o2 put a stop to this and refund me the £50 charge for the iPad and iPhone and cancel this direct debit? Says 14 day to change mind. Which such awful customer service I may switch away from o2.
on 13-05-2024 13:31
on 13-05-2024 13:31
@Phil17 wrote:Thanks I got through to customer services after 30 mins on hold it was cancelled. Still waiting for confirmation though.
Don't hold your breath!