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Cancel SIM only within 14 days

Jaynedo
Level 1: Joiner
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on ‎29-04-2020 00:33

on ‎29-04-2020 00:33

I want to cancel 2 sim only plans that I just signed up for 3 days ago. I’m going round in circles trying to advise anyone in O2. I’ve even sent Facebook messenger and this is also not manned at this current time.
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MI5
Level 94: Supreme
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on ‎29-04-2020 00:57

on ‎29-04-2020 00:57

@Jaynedo 

You need to call Guide: Coronavirus Community Help and Support 

 

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Bambino
Level 85: Esteemed
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on ‎29-04-2020 00:57

on ‎29-04-2020 00:57

@Jaynedo The change your mind period has been extended to 28 days. 

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

There is no customer service at this time of night. If you need to speak to someone, 8 am is your best chance to get through. All numbers are in the link below.

Guide: Coronavirus Community Help and Support 

I DO NOT WORK FOR O2



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TallTrees
Level 50: Versatile
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‎29-04-2020 07:49 - edited ‎29-04-2020 07:50

‎29-04-2020 07:49 - edited ‎29-04-2020 07:50

Hi there ~  @Jaynedo 

Sorry to hear your difficulties, however, everyone is affected during these very trying times.

As mentioned the cancellation time has been extended which is great for you.

Get on to Customer Services 08.00 am 

and keep trying until you are successful ~ press any option 

Best of luck and

Welcome to the o2 Community Forum 



HAPPINESS IS BEE SHAPED

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