Cancel SIM Only

[SteveF666]

Hi All

I can we cancel my Daughters SIM Only account?

We cant get thru to 02 and cant see anything on My 02 Account.

We have recently upgraded her to a new Pay Monthly Account with a new number.

Thanks

[jonsie Level 94: Supreme]

cancel via sms

Guide: Cancelling Your Contract 

[MI5 Level 94: Supreme]

@SteveF666 

Make sure you text from the sim you want to cancel Guide: Cancelling Your Contract 

[Bambino]

@SteveF666 See this: https://community.o2.co.uk/t5/How-to-Guides/Cancelling-your-contract-An-updated-guide/ba-p/1234852

If you want to keep the number from the sim only account you'll need to speak to customer service and ask them to migrate the number, but that won't be easy under the current circumstances. Best time to call customer service is 8-8.30 am.