cancel
Showing results for 
Search instead for 
Did you mean: 

Cancel Contract/Debit Order

Vincentkoch001
Level 1: Joiner
  • 5 Posts
  • 2 Topics
  • 0 Solutions
Registered:

I need to cancel a debit order and contract as i left the UK and going to close my account

Message 1 of 5
124 Views
1 ACCEPTED SOLUTION

Accepted Solutions

jonsie
Level 94: Supreme
  • 95272 Posts
  • 611 Topics
  • 7132 Solutions
Registered:

Either call customer service to cancel

or if you wish to keep your number and transfer to another network then text for a PAC

Using it will cancel your contract

Guide: How to get your PAC [June 2021 Update] 

However if you are cancelling because you have received an email stating you can cancel the airtime without charge then you MUST call 202

View solution in original post

Message 4 of 5
100 Views
4 REPLIES 4

jonsie
Level 94: Supreme
  • 95272 Posts
  • 611 Topics
  • 7132 Solutions
Registered:
Message 2 of 5
121 Views

Vincentkoch001
Level 1: Joiner
  • 5 Posts
  • 2 Topics
  • 0 Solutions
Registered:

How do i cancel my contract

Message 3 of 5
118 Views

jonsie
Level 94: Supreme
  • 95272 Posts
  • 611 Topics
  • 7132 Solutions
Registered:

Either call customer service to cancel

or if you wish to keep your number and transfer to another network then text for a PAC

Using it will cancel your contract

Guide: How to get your PAC [June 2021 Update] 

However if you are cancelling because you have received an email stating you can cancel the airtime without charge then you MUST call 202

Message 4 of 5
101 Views

Bambino
Level 86: Prestigious
  • 24289 Posts
  • 1056 Topics
  • 3816 Solutions
Registered:

@Vincentkoch001 If you're already out of the country you should speak to the Payment Management Team on 0800 902 0217. You can use Skype to call free Guide: A Guide to Skype 

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 5 of 5
99 Views