Solved: Cancel Bolt On

JohnCornelius · ‎10-09-2020

Hi Team

As part of my new phone package I received 6 months free amazon music. I haven't used it and want to remove it from my package before I get charged.

As ever the O2 site does not want to give me an option to remove it under my account, it just shows I have it.

Can you help me remove it pleasE?

Thanks

John

MI5 · ‎10-09-2020

@JohnCornelius

You need to click or tap on the + sign beneath your extra to expand the options.

Then turn off the auto renew setting.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎10-09-2020

@JohnCornelius

You need to click or tap on the + sign beneath your extra to expand the options.

Then turn off the auto renew setting.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

JohnCornelius · ‎10-09-2020

Brilliant thanks, how did I miss that lol

Great tip

MI5 · ‎10-09-2020

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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