Solved: Cancel Big Bundle

Anonymous · ‎14-08-2016

So I have changed from contract to PAYG and for some reason have automatically been given £10 Big Bundle which I don't want nor did I ask for it. How can I cancel this so that I just have basic PAYG no bundles and no data. All help appreciated.

MI5 · ‎14-08-2016

Call CS on 4445 to cancel or try to do it through your Myo2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎14-08-2016

Call CS on 4445 to cancel or try to do it through your Myo2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎14-08-2016

You need to ask to be moved to O2 Simply tariff

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎14-08-2016

@MI5 wrote:
You need to ask to be moved to O2 Simply tariff

http://www.o2.co.uk/help/pay-and-go/simply-pay-as-you-go

Veritas Numquam Perit

jonsie · ‎15-08-2016

Text SimplyPAYASYOUGO free to 21300
Call 2202 free from your mobile

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Nina · ‎14-02-2020

By mistake I purchased £10 bundle with unlimited minutes and texts and 3Gb data which is little for me. I topped up £20 and as a result was charged £10. Is there any possibility to cancel this offer (Ibefore 1 month), get refund and change it to big bundle £20 before month passes or do I have to wait until next month?

jonsie · ‎14-02-2020

If you call customer service on 4445 they may be able to change it for you.

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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